Account

Delete your PointVibe account

This page explains how a business deletes its PointVibe account. It applies to the PointVibe dashboard and to the PointVibe Merchant, PointVibe Scanner and PointVibe Appointments apps, which all use the same business account.

Delete it yourself

The account owner can delete the account in a few steps:

1. In the PointVibe Merchant app: open Settings → Privacy & data → Delete account.
2. Or on the web: sign in at app.pointvibe.com and open Settings → Privacy.
3. Type your business name and password to confirm.

Staff accounts are removed by the business owner from the staff list. Customers who hold a loyalty pass can ask the business, or contact us, to remove their details.

Ask us to delete it

If you can't sign in, email support@pointvibe.com from the account's email address with the subject "Delete my account" and your business name. We confirm it's you before deleting anything.

What happens next

• Straight away: sign-in is turned off for the account, your customers' wallet passes are suspended and billing is paused.
• For 30 days: the account can be restored if you change your mind. Contact support@pointvibe.com.
• After 30 days: the subscription is cancelled, the passes are revoked and personal data is permanently anonymised: the business profile, the owner's details and the details of customers who are only linked to your business.

What we keep

We keep billing records (invoices and payments) for as long as tax and accounting law requires. They contain no customer loyalty data. See our Privacy Policy for details.