From Setup To The Next Visit.

Your staff can find them by name, phone number or email and record the visit by hand. The points land on their account either way — the pass is how they carry it, not where it lives. You can also resend their pass link at any time from their profile.

Both. You choose when you build the program. Points awards a number of points per unit spent, so a bigger basket earns more. Visits counts one per transaction — the digital stamp card. Neither is better; points suit varied spend, visits suit a fixed-price habit like coffee.

A free product or service from your catalog, a percentage off the next purchase, or a fixed amount off. You set what it costs in points or visits, and you can run several rewards at once at different thresholds.

Yes — that's the main advantage of a wallet pass over a printed card. Change the design, the fields, your opening hours or the terms, and the update reaches cards already sitting in customers' wallets. You never have to reissue anything or ask anyone to re-add it.

The customer shows the pass, your team scans the barcode on it, and the balance updates. Alternatively a connected point of sale can pass the sale through automatically, staff can enter it manually, or your own system can post it through the API. Every route is logged with its source.

A set of controls you configure yourself. Set a cooldown so the same member can't earn twice within a few minutes. Cap the points on a single earn and the total any member can earn in a day. Send anything over a threshold, anything scanned after hours, or any sale with no customer attached to a review queue where you approve or reject it. Nothing is deleted — the ledger keeps the trail.

PointVibe generates the assets: a printable QR poster, a small counter version, a story sticker sized for Instagram, TikTok and Snapchat, an email signature block, and a plain link for WhatsApp, SMS, your website or your Google listing. Every join records where it came from, so after a month you know which of those is doing the work.

Yes — a push to the wallet pass itself, an email, or an SMS. You can send one-off messages, or build automations that run on their own: a welcome when someone joins, a birthday reward, a nudge to anyone who hasn't been in for a number of days you choose, and messages around a promotion starting or ending.

You draw an area on a map — around your shop, a nearby station, a market you're trading at — and set a message to appear on the lock screen of any member who crosses it. You choose whether it fires as they arrive, once they've been there a while, or as they leave, and it fires once per crossing rather than repeatedly. It's genuinely useful for footfall businesses and pop-ups; it's optional for everyone else.

Yes. On top of the six steps everyone runs, your industry adds its own module — and it switches on automatically when you pick your industry at setup. Service businesses — salons, clinics, studios, barbers — get Appointments: a booking page, a calendar with staff availability and blocked time, automatic reminders, and a waitlist that refills cancellations on its own. Available today. Restaurants, bars and cafés get Reservations and Menu QR — table bookings and a QR that serves your menu and offers your loyalty pass from the same code. Coming soon. All of it sits on the same customer record as the loyalty card, so it's one person, not two systems.

A wallet pass platform issues and updates passes — that's its whole job, and the good ones do it well. PointVibe does that too, then keeps going: the counter, your industry module, the staff roles, the fraud controls, and the analytics that tell you which reward to change. If all you need is passes and you have an existing system for everything else, a pass platform is a reasonable buy. If you want the shop run from one place, that's what this is.

Those platforms manage your diary or your tables, and the big ones also run a marketplace that sends you new customers. We don't do the marketplace — we're honest about that. What we add is the half they can't: a branded, living loyalty card in Apple or Google Wallet that you can update and message without an app install, tied to the same customer as the booking. We don't send you strangers. We make the people who already come back come back more often.

Yes. Set your structure at the start — one location, several, or franchise groups with stores beneath them. A pass can run across every location or be limited to some. Each member has a home location, so you can compare sites, and managers can be scoped to just their own.

There are four roles — Owner, Franchise Manager, Store Manager and Staff — each with its own permissions. Staff can serve customers without reaching your program rules, your billing or your customer data. You invite by email and remove access instantly. Two-factor authentication and passkeys are available, and you can see and sign out every active session.

No. Any staff phone can act as a scanner, and everything else runs in a browser. If you'd rather have a dedicated device at the counter, there's a tablet app for iPad and Android — but it's a choice, not a requirement.

PointVibe connects to supported point-of-sale systems directly, with each of your locations mapped to the matching location on their side. Anything not supported natively can be connected through our API and webhooks, or through an automation tool. Talk to us about your setup before you commit.

Yes. Export your members, their activity, your transactions, your catalog and your analytics as CSV whenever you want. Nothing is held hostage in the dashboard.