One client, not two systems
Your diary knows she books every six weeks. Your loyalty card knows she has 340 points. Neither knows she has not been in since March, because she is one person and they are two systems. On one record, the four o'clock she cancels refills itself while your hands are still in somebody's hair — and the client who quietly stops rebooking arrives as a name on a list, not a gap you notice in June.
Pick your industry and the platform changes shape
PointVibe is not one dashboard with everything switched on. You choose your trade when you sign up, and it only shows you what your kind of business actually uses.
What you get on day one
- Appointments, with your own booking page
- Staff availability and blocked time
- A waitlist that offers cancelled slots down the list
- Automatic reminders by wallet, email or SMS
- Points loyalty, weighted to what they spend
What you never have to look at
- Table reservations
- Menu QR codes
Built for other trades. You will not be asked to configure any of it, and it will not clutter your nav.
What it looks like on an ordinary day
Thursday's four o'clock cancels. The waitlist offers it to the next person before you have finished your coffee.
Claimed. The gap has gone and you did not ring a single person to fill it.
A color client rebooks at the desk. Her next appointment and her points balance are on the same card, because she is the same person.
Tomorrow's reminders go out on their own. You have not opened the automation since you wrote it in March.
Where the extra money actually comes from
A salon's money is measured in hours of chair time, and the expensive problem is not that clients dislike you. It is that an hour which passes empty cannot be sold again.
Booked without paying a finder's fee
Your own booking page on your own link, so a client who found you on Instagram or your Google listing books straight in — and nobody takes a percentage of somebody you brought yourself. Their confirmation email carries the invitation to your loyalty card, so a first-time client leaves as a member rather than a name in a diary — and a returning one sees how close she is to her next reward in the same email.
They leave with the next one already made
Rebooking rate is the number that decides a salon's year, and it is easiest at the desk while she still has the colour she likes. Automatic reminders cut the no-shows, and when somebody's visits quietly stretch from four weeks to nine she shows up on a list rather than being noticed a season late.
A cancelled hour refills itself
The waitlist is offered the slot the moment a booking falls through, which is the difference between an empty four o'clock and a paid one. It happens while you have both hands in somebody's hair, which is exactly when you cannot be phoning down a list.
The arithmetic, with our assumptions showing
- a $90 colour appointment
- three cancellations in a week
- the waitlist refills half of them
1.5 × $90 × 4 weeks = about $540 a month in chair time that would otherwise have gone empty.
Your prices and your cancellation rate will not be these. Put your own in — and note this counts only the refilled slots, before any rebooking or win-back the card does on top.
Four things worth watching
Not a dashboard of forty charts. These are the ones that change what you do next week.
Questions from your trade
When somebody cancels, the free slot is offered to the people waiting for it, in order, each with a claim window you set. The first to claim gets it. Nobody has to call around and the slot is usually gone within the hour.
Yes. You publish a booking page on your own link with your services, your staff and your hours on it. You choose whether requests confirm automatically or wait for you to review them.
Points. A trim and a full balayage should not be worth the same, and points handle that proportionally without anybody doing sums at the desk.
They are designed to, and the no-show rate is reported so you can judge it against your own numbers rather than ours. Reminders can go by wallet push, email or SMS, at whatever notice you choose.
Your customers' wallets are waiting
Build a loyalty program your customers actually keep — one pass, both wallets, live in about five minutes.
