Legal

Privacy Policy

This Privacy Policy explains how PointVibe Inc ("PointVibe", "we", "us") collects, uses, shares and protects personal information when you use pointvibe.com, the PointVibe merchant dashboard, the PointVibe mobile apps, and the booking and loyalty-join pages that businesses using PointVibe share with their customers (together, the "Service").

Who This Policy Covers

Merchants — businesses and their staff who create a PointVibe account to run loyalty programs, digital wallet passes and appointment booking.
Customers — people who join a merchant's loyalty program, add a wallet pass, or book an appointment through a PointVibe page.

For customer information processed on a merchant's behalf, the merchant is the data controller and PointVibe acts as its service provider (processor). We process that information only to run the merchant's program and never for our own marketing.

Information We Collect

Information you give us: name, email address, mobile phone number, birthday or anniversary (if a merchant's join form asks for it), preferred location, appointment details, and any messages you send us. For merchants, also business details, staff accounts and billing information (card payments are handled by Stripe; we never receive full card numbers).
Information from connected services: when a merchant connects a point-of-sale system (such as Square or Clover), we read payment records (amount, time, location) and limited customer references solely to award loyalty points and show that merchant's analytics. We do not receive full payment card numbers or bank account details.
Device and usage information: IP address, browser or device type, operating system, pages visited and the time of visits, used to operate, secure and improve the Service. The mobile apps may use your device's location, with your permission, to show nearby participating businesses and location-based pass notifications.

How We Use Information

To provide the Service: issue and update wallet passes, track points and rewards, and create and manage bookings.
To send messages you have asked for or agreed to, such as booking confirmations, appointment reminders, one-time verification codes, pass recovery codes and account notices (see SMS/Text Messaging below).
To send marketing messages only where you have separately opted in to them. Marketing consent is always optional and is never a condition of joining a program or booking an appointment.
To secure the Service, prevent fraud and abuse, provide support, and meet legal obligations.

We do not sell personal information.

How We Share Information

We share personal information only in these limited ways:

With the merchant whose program you joined or with whom you booked, so they can provide their services to you.
With service providers that run parts of the Service on our behalf under contract — for example cloud hosting (Google Cloud), payments (Stripe), email delivery (SendGrid), SMS delivery (Twilio), and wallet pass delivery (Apple and Google). They may use the information only to perform those services for us.
When required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.
In a business transfer, such as a merger or acquisition, subject to this Policy.

SMS/Text Messaging

When you provide your mobile number and check the SMS consent box, PointVibe (PointVibe Inc) sends automated text messages related to your membership or appointment: booking confirmations, appointment reminders, one-time verification codes, loyalty pass recovery codes, waitlist offers and account notifications. Staff members invited to a merchant's account may also receive an invitation text. Message frequency varies. Message and data rates may apply.

Agreeing to receive text messages is not a condition of any purchase, booking or program membership.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your mobile number is disclosed only to our SMS delivery provider for the sole purpose of delivering the messages you agreed to receive.

Reply STOP to any message to opt out at any time, or HELP for help. You can also contact us at contact@pointvibe.com. See our Terms of Service for the full SMS program terms.

Your Choices and Rights

Text messages: reply STOP to opt out.
Emails: use the unsubscribe link in any marketing email.
Wallet passes: remove the pass from your wallet to stop pass updates and notifications.
Location: turn off location permission in your device settings.
Access, correction and deletion: email contact@pointvibe.com. Depending on where you live (for example under Canada's PIPEDA or applicable US state laws), you may have the right to access, correct or delete your personal information, or to withdraw consent. If your information was collected by a merchant, we may refer your request to that merchant and help them respond.

Data Retention

We keep personal information for as long as it is needed to provide the Service or as required by law. Merchants control how long their customer records are kept. To request deletion of your account and associated data, email contact@pointvibe.com; we will complete the request within 30 days.

Security

We use administrative, technical and physical safeguards to protect personal information, including encryption in transit and encryption of stored credentials for connected services. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact contact@pointvibe.com and we will delete it.

International Transfers

PointVibe is based in Canada. Your information may be stored and processed in Canada, the United States or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page with a new "last updated" date, and where changes are material we will provide additional notice.

This Privacy Policy is effective as of 2026-03-23 and was last updated on 2026-09-28.

Contact Us

PointVibe Inc — contact@pointvibe.com